With the advent of the web2.0 era, online shopping has long been more than just the world of fashion, books, and cosmetics. Furniture as a commodity has also been “windy and watery†on online shopping platforms. According to iResearch data, 2009 The turnover of the furniture online market is 11.2 billion yuan, accounting for 4.7% of the overall online shopping market. According to experts' estimates, there will be 5-10 times of development space in the next few years. Nowadays, the furniture e-commerce industry is already booming. The gesture is triumphant all the way. However, the current "world-wide" of furniture online shopping can be described as a mixed bag, and the phenomenon of furniture online shopping transactions is not uncommon. Consumers are also mixed. Behind the whims of furniture online shopping, how can we ensure that the legitimate rights and interests of consumers are not infringed? "Guiyan" distinguishes "real gold" The self-consumption behavior of furniture online shopping is not forced by the merchants. Therefore, if you want to protect your legitimate rights and interests from infringement, you must start from the consumers themselves, and the online shopping tide should also have the ability to “see the real moneyâ€. . Skill 1: Identify the official formal channels The e-commerce industry is not mature enough. Some lawless elements use the name of the company to open stores, sell fake and shoddy furniture, deceive consumers and damage the reputation of the business. Therefore, the consumer must recognize whether it is the official sales platform of the merchant during the purchase process. If it is a third-party trading platform, it should pay attention to whether the merchant is authorized by the third-party trading platform official website, and can call and consult if necessary. Skill 2: Ask for furniture quality inspection report The "Formaldehyde Gate" incident has given the world a wake-up call, and the quality inspection department has also reminded consumers that with the advent of summer, the temperature rises, formaldehyde is easily released, causing human poisoning, inhalation at high concentrations. It is very likely to cause bronchial asthma or cause nasopharyngeal tumors. Therefore, consumers should not only choose the right store when they purchase furniture online, but also ask for the quality inspection report of the furniture. Skill 3: Inspection is crucial After the online shopping furniture is delivered to the door, it must be checked and accepted. Due to the special nature of the furniture products, it will inevitably be bumped and bumped during the transportation process, causing certain damage. In the case of confirming that the outer packaging is intact, it should be carefully checked. Whether the furniture components are in good condition, you must not sign it. The offline experience is "Dongfeng" Ms. Zhou, who lives in Chengdu, had a set of fabric sofas on the Internet. She was quick to start with a promotional campaign. She hoped that the stars would look forward to the moon and look forward to the sofa. Ms. Zhou still had a trace of loss. “Actually, quality. Yes, the price is also right, the service is also very good, that is, the color of this sofa cover is not what I want, deeper, and the Internet is still a little color difference." In the world of online shopping, such as Ms. Zhou is too Usually, it is often because of the trouble of returning goods, consumers always choose to, but whether they will choose online shopping when purchasing furniture next time, they have to put a question mark. Undoubtedly, in order to protect the legitimate rights and interests of consumers of online shopping furniture, the responsibility and risk of the business is the biggest. In addition to the integrity of the business, in addition to the quality of Jinjian, in addition to quality service, in addition to a sound logistics distribution system, All of this is not enough. "Everything is ready, only owe the east wind", due to the special nature of furniture products and the virtual nature of the network, consumers often have more or less dissatisfaction with online shopping furniture. At this time, in order to protect the legitimate rights and interests of consumers. At the same time, in order to reduce unnecessary transaction disputes, it is particularly important to find ways to improve customer experience. It is reported that Melody Furniture Network has opened experience halls in Chengdu, Hefei and Chongqing. The purpose is to improve the customer experience and complement the online and offline, so as to better protect the interests of consumers. China Xuchang Wig Co., Ltd , https://www.hairxuchang.com