In recent years, in the home decoration market, consumer differentiation and individualized demand are increasing, so the custom furniture that can be “adapted to local conditions” has an advantage. According to an online survey conducted by SouFun.com, more than 10,000 people participated in the furniture consumption budget, 85% of them plan to buy custom furniture; 54% of consumers have used custom furniture, but due to use More than half of the people said that they were reluctant to customize furniture. So, what problems are easily created by custom furniture? How to solve it?

Customizing the five common diseases does not match the reservation, but only repairs

Does not match the predetermined size

Not long ago, Mr. Chen of Henan wanted to customize a whole set of cabinets. After measuring the size of the shop and the agreed styles, Mr. Chen signed the contract and paid the deposit. A month later, when the store installed the cabinet, the careful Mr. Chen found that the cabinet was inconsistent with the original drawings. After verifying and measuring item by item according to the design drawings of the shop, he found that the length of the cabinet changed from the original 3 meters to 2.6 meters, and the store received a lot of material fees. The most depressing thing is that the original range hood can't be installed normally. Since then, Mr. Chen has repeatedly found the store theory, but the other party said that “there is a normal phenomenon”, “has been signed, installed, deemed to have passed the acceptance”, and then simply ignored.

Weapons: Li Jiguang, deputy director of the National Furniture and Indoor Environmental Quality Supervision and Inspection Center, said that “the ear is virtual, the vision is true”, consumers should personally participate in measurement and design. For example, when the designer explains the drawing, he will measure it and see if it matches the actual size. In addition, consumers must carefully check the goods when they receive the goods, and then measure the actual drawings once again, and confirm that there is no problem, then sign the receipt and pay the final payment.

Raw materials and accessories are shodded

Mr. Lei of Shandong has custom-made a wardrobe, two bedside tables and a bookcase at a high price. Because there are children in the family, he has agreed with the merchants to use some kind of environmentally-friendly plates. However, after less than two months of use of the closet and the bookcase, problems such as falling off the handle and breaking the screw position occurred. Mr. Lei carefully observed the inside of the board along the cracked position. The original used is the ordinary particle board, instead of the kind of environmental protection board originally agreed upon. The material and price of the two are different. In addition, accessories also affect the quality of custom furniture. At present, most of the furniture factory's accessories are not produced by themselves, but by professional manufacturers. However, after the problem occurs, the manufacturer's maintenance scope is only the main material, and does not include the accessories. The consumer can only recognize the unlucky.

Weapons: Hu Zhongxin, secretary general of China Home Building Materials Decoration Association, reminded that the contract for custom furniture should be signed very carefully. The quality, brand and grade of materials used in the production process should be marked out to avoid any disputes.

Reduced material without price reduction

Beijing's Xiao Wang saw a full-leather sofa in a custom-made furniture store under the banner of “Full House Digital Customization”. The 3.6-meter full-leather sofa costs 15,000 yuan. Xiao Wang wants to change the length of the sofa to 3 meters, but knows that it still needs to be paid at a price of 3.6 meters, and an additional 600 yuan for the proofing fee. If the sofa is changed to 4 meters, not only must the original price be charged a certain amount of conversion fee, but also 40% of the material and labor costs. This is the so-called "reduction of material does not reduce the price, the price must increase the price", seemingly scientific custom concept, it seems unfair in the liquidation price.

Weapons: At present, the production lines of most enterprises are set according to uniform standards. To make furniture of different sizes, factories need to modulate equipment, re-cut materials, and make new models. The human and material costs are naturally higher. As for "reduction of material without price reduction", it is because most factories do not have a more flexible production mechanism. The factory can only change large furniture into small furniture, and the scraped cuts are very low in utilization. Therefore, before placing an order, consumers must consider the situation at home and try to avoid changing the size for their own reasons.

Home has a pungent smell

Environmental problems have also plagued many consumers. Some unscrupulous merchants use scraps and inferior sealants and paints, which leads to serious formaldehyde in the furniture. Ms. Li of Anhui is cheap, and she has customized two bookcases in a small shop. I can receive the goods, just opened the drawer, a pungent smell will come to the surface, sitting in the house for a long time, tears are 哗哗 DC. Ms. Li went to the store to negotiate, but the boss evaded the reason that “furniture has smell”.

Weapons: Li Jiguang said that when custom furniture is selected, manufacturers can generally provide small samples for customers to choose. After the consumer chooses, it is best to take a piece home and use it for comparison when shipping. After the furniture is delivered, it is necessary to inspect the goods carefully. In addition to requiring the surface of the furniture to be smooth and smooth, the corners and back plates that cannot be seen should be carefully checked, and the touch can be touched by hand. Open the drawer and the door and smell if there is any smell.

Can only repair and give back

The most criticized thing about custom furniture is that it can only be repaired. This seems to be a rule. The reporter found in several stores that many merchants have clearly stated that they can repair and can not be retired. "Specially customized, retired is equivalent to scrapping." "We have finished the delivery to your home according to the size you provided. You have to, don't return." Some merchants claim that they can return within 48 hours, but only if they have "reasonable reasons." As for the justification, “the metric is determined by the manufacturer”. A certain brand of cabinets customized by Ms. Wang of Beijing encountered this trouble. During the one-year warranty period, the door was curled up (see Figure 1). The merchants only repaired the door, but the damage was even worse in the second year. It takes money to repair it.

Weapons: Due to the lack of uniform national or industry standards for custom furniture services, there is less “ruler” in dealing with consumer disputes. Yu Xiusu, vice president and secretary-general of the Beijing Furniture Association, reminded consumers that when accepting custom furniture services, operators generally require consumers to pay the full amount or pay a deposit in proportion, and then they start making furniture. In this process, if the two parties have not made detailed arrangements on the size, price, material and other contents of the furniture in advance, once the dispute arises, the rights and interests of the consumers are often not guaranteed. Therefore, do not blindly purchase custom furniture, ask carefully and review the contractual agreement. In addition, after the furniture is completed, you must personally inspect the goods, make sure that the various materials are used correctly, and keep a final payment after the inspection is no problem.

It is understood that in addition to the above problems, there are many consumers complaining that after the custom furniture is installed, it feels inconsistent with the decoration style at home. In this regard, experts suggest that consumers should determine the style and color of custom furniture before decorating the house, so that the custom furniture and decoration style can be integrated.

In order to standardize the custom furniture market, Zhu Changling, chairman of the China Furniture Association, believes that the quality and craftsmanship of custom furniture must conform to the national standard. At present, most of the problems in custom furniture are contract disputes, such as untimely delivery and unsatisfactory process. This needs to be clearly marked in the contract, otherwise it is difficult to solve. Finally, experts reminded that custom furniture should try to choose a reputable brand enterprise, product quality and after-sales are more secure.

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